Your questions, answered
Software can be confusing and littered with unknowns. TripMapper exists to support travel professionals en route to their goals.
General
All your burning questions; answered here. If anything you need to know isn’t covered, please email hello@tripmapper.co.
What is TripMapper’s mission?
Our mission is to give travel advisers the power to create and share beautiful itineraries and information seamlessly, impressing their clients at every step.
We want to position TripMapper as the best modern travel planning platform which optimises efficiency and usability, deriving real value for businesses and their clients, without sacrificing great aesthetics which play a pivotal role in storytelling and influencing travel decisions.
Where is TripMapper available?
TripMapper is available for tour operators, travel agencies and destination management organisations across the globe. Currently, our business platform is in the English language only, with Spanish, French and German translations coming soon.
Does TripMapper have investors?
No. We’re proudly investor free at this stage in our adventure to bring word-class travel software to consumers and professionals alike.
Where is TripMapper based?
TripMapper is based in the UK, not far from central London.
Why use TripMapper?
That’s an excellent question. TripMapper for business is a new way for your travel agency or tour operator company to plan your clients' travel, from initial enquiry to secure online payment.
It replaces boring and clunky systems with something that's modern, highly intuitive, better organised and aesthetically pleasing. Around the world, TripMapper is the modern platform that travel businesses trust and travel advisers and clients love to use.
How can we use TripMapper effectively?
The key to TripMapper success is templates. By creating a template itinerary for your popular trips and tours – every time you have a client enquiry about it – you and your team are just a few clicks from sharing that template itinerary with your client.
And because our templates are so easy to create and edit, you can add and adapt itineraries to meet changing needs, client requirements or to update with your new offerings. TripMapper allows you to streamline your workflow and impress your clients at the same time!
Billing
Find answers to common questions about our billing process and subscriptions.
How does the free trial work?
When you start your trial you’ll have access to all features on whichever plan you have chosen. Select the plan, then enter your credit card details to start your free 10-day trial. After your free trial ends, your subscription will begin automatically to prevent any interruption to your service. But if you cancel in the first 10-days you won't be charged.
What currencies do you support?
Depending on your location, you can pay for TripMapper in British pounds, euros, or US dollars.
What are my payment options? Can I pay by credit card? Can you invoice me?
You can use your credit card to pay for any plan. If you sign up for an annual subscription, you may be eligible to be invoiced annually. Please contact us to start the process.
We want a particular plan but we have more users than that plan allows. What can we do?
Each plan allows a maximum number of users. Each teammate that uses TripMapper will be one user on the platform. If you require more users than the plan allows for you must upgrade your plan - meaning you get more of the good stuff overall!
My team wants to cancel its subscription. Can we get a refund?
While we don’t offer refunds, you can easily cancel or downgrade your subscription from within your account. If you choose to downgrade your subscription will remain active at its current level through the end of the billing period that you’ve already paid for.
We're not sure which TripMapper subscription is right for our team. How can we be certain before we purchase?
We have more information about each subscription on our pricing page. You can also contact us and we’ll be happy to walk you through each subscription to work out the right one for you.