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Customer Story

Lights Over Lapland

Integrating travel software to align with their premium client experiences

Lights Over Lapland specialises in extraordinary Northern Lights experiences in Swedish Lapland. Operating from Abisko National Park, one of the world's premier aurora viewing destinations, the company creates top-rated unforgettable adventures that combine the magic of the aurora borealis with the stunning wilderness of the Arctic Circle.

Their expert guides and photographers use their intimate knowledge of the National Park’s unique geography, weather patterns, and culture to craft exceptional Northern Lights tours. With a focus on small group experiences and personalised service, Lights Over Lapland ensures every guest has the best possible chance to witness nature's most spectacular light show.

Partnering with TripMapper for Business, Lights Over Lapland has embraced innovative travel software to streamline their internal operations and guest experience.

Since implementing TripMapper itineraries into our packages, our team has been able to create clear, beautiful itineraries in a fraction of the time it used to take; allowing us to focus more on the guest experience rather than formatting and logistics.

For Lights Over Lapland, delivering exceptional guest experiences goes beyond just chasing the Northern Lights. Their team meticulously plans every aspect of their tours, from equipment and clothing to photography guidance and cultural insights. Whether guests are seeking a once-in-a-lifetime aurora encounter, wilderness photography opportunities, or an immersive Arctic adventure, the team are dedicated to creating memorable experiences in one of Earth's most spectacular natural environments. They needed travel planning software that would enhance—not compromise—their premium, personalised approach. Their requirements were clear:

  • A user-friendly interface the team could master quickly, without disrupting operations or requiring extensive training.
  • Streamlined workflows while maintaining their commitment to personalised, high-touch service.
  • Polished, visually appealing PDF itineraries that reflect the premium nature of their Arctic experiences.
  • Provide guests with easy mobile access to their itineraries and documentation, in locations with limited connectivity.
  • Automated alerts and notifications to keep clients informed about upcoming activities.
  • The best software for outdoor adventure travel businesses!

The feedback from our guests has been overwhelmingly positive. They love having everything in one place through the integrated app, and the automatic activity reminders have been especially appreciated.

TripMapper for Business helped to deliver the travel itinerary solution Lights Over Lapland needed by simplifying workflow processes, saving administrative time and elevating the presentation of travel itineraries:

  • The intuitive itinerary builder empowers the team to quickly create and share beautiful PDF itineraries showcasing the incredible Swedish Arctic Circle experience—from aurora viewing locations and photography tips to equipment and packing lists and accommodation information.
  • Brand and colour customisation features that allow Lights Over Lapland to maintain their distinctive visual identity across guest touch points.
  • A traveller mobile app that provides guests with offline-capable access to their itineraries. Guests can access trip details, meeting points and emergency contact information anytime, anywhere.
  • Automated alerts and notifications that keep guests informed of activity start times.

Beyond the software’s ease of use, the TripMapper team has been consistently responsive, supportive, and genuinely open to feedback. They’ve been happy to implement system changes when needed, which has made the platform feel like a true partner in our workflow rather than a one-size-fits-all tool.

By using TripMapper for Business, Lights Over Lapland has equipped their team with travel software that streamlines operations without sacrificing the premium personal touch their guests expect.